Frequently Asked Questions

Independent businesses based in or around Hebden Bridge. We welcome shops selling fashion, food, gifts, homeware, art, wellness, and more.

Just reply with “I’m in” to our message or email us at virtuallyhebden@gmail.com. We’ll help you through onboarding.

Founding Members enjoy early access and special terms. Any future fees will be clearly stated — no hidden costs, ever.

Not at all. We make it simple and support you every step of the way.

We help with initial uploads, or you can do it yourself via your vendor dashboard. Each listing needs a title, description, price, and at least one photo.

Yes — log into your vendor dashboard any time to update prices, photos, or stock.

You can mark it as “out of stock” or remove it until restocked.

You can sell anything legal and safe that reflects the spirit of the town. We don’t allow weapons, hate speech items, or counterfeit goods.

Payments go straight to your bank account via Stripe — a trusted global payment processor.

Stripe typically releases funds within 2–7 working days of a sale, depending on your account setup.

We will clearly communicate any fees or platform percentages before you join. Founding Members may benefit from reduced or zero fees.

Yes, but we help you set this up quickly — no technical jargon required.

Absolutely! You choose whether to offer shipping, click-and-collect, or local delivery. You can set individual options for each product.

You do. Once you receive an order, it’s your responsibility to pack and deliver it to the customer.

Yes, and we encourage it! Just let the customer know so they’re not surprised.

Not always, but it’s helpful. If posting something valuable, tracked shipping gives peace of mind.

It’s not mandatory, but strongly encouraged. We’ll provide tips and badge your shop as eco-conscious if you meet the criteria.

Optional tags that show shoppers your ethical values — like “Plastic-Free,” “Bike Delivery,” or “Locally Made.”

Absolutely. Start where you are — we support progress, not perfection.

That’s up to you. Just make sure your return policy is clear and visible on your shop page.

Try resolving it directly. If needed, Virtually Hebden will help mediate fairly.

Check your shipping provider’s policy. You may choose to replace, refund, or offer a discount. We recommend photo proof if customers report damage.

Yes! We promote Founding Members via social media, email newsletters, featured listings, and community campaigns.

Absolutely — we love showcasing our vendors. Just let us know you’re up for it.

Yes, once approved. We’ll send a media kit with brand assets.

You can mark your shop as “on holiday” or temporarily hide listings — no problem.

Yes. Your dashboard shows all sales and includes the customer’s name, order details, and delivery info.

Yes. We’re fully GDPR-compliant and only collect essential information to complete orders.

Yes — through guides, video walk-throughs, drop-in calls, and local vendor support.

Virtually Hebden is your local high street — online. We bring together real shops from Hebden Bridge so you can browse, buy, and support them from anywhere. It’s still your town, just easier to shop.

Not at all. Every order you place goes directly to a real independent business in Hebden Bridge. We’re not a warehouse. We’re a community. When you check out, your money stays local.

You’re buying from independent shops — fashion, food, gifts, art, wellness and more — all based in Hebden Bridge.
Each seller handles their own stock, packaging, and delivery.You can read about each vendor on their individual shop page.

Yes. All payments are handled by Stripe, a trusted, secure platform used by thousands of businesses across the UK. We never store your card details.

Each seller chooses their own delivery options, which may include:
- Local delivery (by foot, bike, or car)
- Click & collect
- Royal Mail or courier delivery

Delivery details (costs, times, methods) are shown at checkout and on each product page.

Most orders are dispatched within 2–4 business days, but this may vary by vendor.
If you’ve ordered from multiple shops, items may arrive separately.You’ll receive a confirmation email when your order is placed — and in many cases, a dispatch update from the vendor too.

Yes — many vendors offer Click & Collect.
Just choose this option at checkout (if available), and your seller will get in touch with collection details.

It depends on the seller’s policy.
Each shop sets their own returns terms. You’ll find these clearly listed on their shop page or product listing.If something arrives damaged or isn’t right, contact the seller directly. If needed, we’re here to help mediate.

We try to be!
‍
Many of our vendors use:
- Recycled or compostable packaging
- Bike or foot delivery where possible
- Low-plastic or handmade goods
- Local sourcing to reduce carbon footprint
‍
Look out for eco badges on each shop to see what they’re doing to help the planet.

Yes — this isn’t a pop-up. It’s here to stay.
We built Virtually Hebden to give local shops a strong, sustainable online home — and we’re just getting started.

- Tell a friend
- Share our posts on socials
- Leave a review for a vendor
- Follow us @virtuallyhebdenbridge
- Use #ShopLocalSwipeLocal

Every bit helps — truly.