Terms of Service
Effective Date:
Last Updated: 24/7/25
Welcome to Virtually Hebden — an online marketplace connecting independent Hebden Bridge businesses with customers near and far. Please read these Terms of Service carefully before using our website.
1. Who We Are
Virtually Hebden (“we”, “us”, or “our”) operates an online platform that showcases and sells products from independent vendors based in and around Hebden Bridge. Our mission is to support local retail through a united digital storefront.
2. Using This Website
By accessing or using www.virtuallyhebdenbridge.com, you agree to these Terms of Service. If you do not agree, please refrain from using the site.
You must be:
- 18 years or older
- Legally capable of entering into binding contracts
3. Accounts & Security
To shop or sell on our platform, you may be required to create an account. You agree to:
- Keep your account details confidential
- Notify us of any unauthorised use
We reserve the right to suspend or terminate accounts that breach our terms.
4. Vendor Relationships
Each vendor on Virtually Hebden is an independent business. When you purchase from a vendor:
- You enter into a direct contract with that vendor
- That vendor is responsible for delivery, returns, and queries
- We do not hold inventory or guarantee stock
5. Orders, Payments & Pricing
- All prices are inclusive of VAT where applicable
- Payments are processed securely via Stripe
- Order confirmations will be sent via email
- Vendors set their own prices and delivery terms
6. Returns & Refunds
Returns policies vary by vendor and are clearly stated on each shop page. Buyers are encouraged to review vendor policies before purchasing.
If there’s an issue with a purchase:
- Contact the vendor first
- If unresolved, contact us and we’ll help mediate
7. Intellectual Property
All content, including logos, text, illustrations and images, is either owned by Virtually Hebden or licensed from vendors and contributors. You may not:
- Copy, reuse, or redistribute content without permission
8. Acceptable Use
You agree not to:
- Upload harmful or unlawful content
- Disrupt the platform or violate others’ rights
- Use our site for spam, fraud, or impersonation
Breaches may result in account suspension and legal action.
9. Limitation of Liability
We are not liable for:
- Vendor errors or fulfilment issues
- Loss of profits, data, or business
- Platform downtime or technical issues
We do our best to provide a safe, smooth experience, but we can’t guarantee perfection.
10. Privacy
Our Privacy Policy governs how we collect, use, and protect your data. We comply with the UK GDPR and respect your rights as a user.
11. Changes to These Terms
We may update these Terms from time to time. When we do, we’ll notify users by email or through a notice on the site. Continued use after changes implies acceptance.
12. Contact Us
For any questions or concerns, please contact:
Hebden Bridge, West Yorkshire
Thank you for supporting local. By shopping with Virtually Hebden, you're helping real people, real businesses, and a very real town adapt and thrive